National Contact Points (NCPs) were established to promote adherence to the OECD Guidelines for Multinational Enterprises (the Guidelines). In 2000, these statebased offices began accepting complaints from people harmed by companies’ noncompliance with the Guidelines. With this new role, NCPs acquired the potential to serve as a much-needed forum for accessing remedy for corporate abuses. Now, 15 years on, we look back on NCP performance in handling these complaints.

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