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Remedy Remains Rare

National Contact Points (NCPs) were established to promote adherence to the OECD Guidelines for Multinational Enterprises (the Guidelines). In 2000, these statebased offices began accepting complaints from people harmed by companies’ noncompliance with the Guidelines. With this new role, NCPs acquired the potential to serve as a much-needed forum for accessing remedy for corporate abuses. Now, 15 years on, we look back on NCP performance in handling these complaints.

OECD Watch’s analysis of the first 15 years of NCP performance reveals weaknesses throughout the NCP system. These weaknesses must be addressed before NCPs can be considered an effective network for promoting adherence to the Guidelines or for addressing harm caused by corporate misconduct. Issues NCPs must address include practical and procedural barriers that prevent potential complainants from filing a complaint; a perceived lack of independence and impartiality of some NCPs; policies that prioritise confidentiality over transparency; frequent nonconformity with procedural timelines; and outcomes that are incompatible with the Guidelines.
Many of these issues could be addressed systematically through changes to the Procedural Guidance that promote more effective handling of complaints. This report highlights the most critical changes needed to strengthen NCPs and provides concrete recommendations to policymakers at the OECD and in adhering countries.

Authors Daniel, C.
J. Wilde Ramsing
K.M.G Genovese
V. Sandjojo
Type Report
Date June 2015
Theme Guidelines and regulation
Responsible organisation OECD Watch
Laws, guidelines and initiatives OECD Guidelines for Multinational Enterprises


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