Understanding OECD Guidelines complaints through the lens of remedy

The year 2021 marked another discouraging year in terms of remedy for complaints by communities and civil society under the OECD Guidelines for Multinational Enterprises (Guidelines). Only 2 of the 22 cases concluded in 2021 by National Contact Points (NCPs) reached full agreement. As in previous years, half of the cases filed were rejected at the initial assessment stage, demonstrating an astounding lack of accessibility of the NCP system.

Our analysis of community and civil society-led complaints concluded in 2021 demonstrates that NCPs have largely failed to facilitate effective remedy outcomes for complainants. These complaints demonstrate many of the problems that OECD Watch has observed and documented year after year in NCP processes and decisions. The Guidelines must be updated to ensure these gaps are filled and for the Guidelines to remain a leading international standard for responsible business conduct.

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publication cover - State of Remedy 2021