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Indicators

The OECD Watch NCP Indicators evaluate NCPs on 40 organisational, procedural and performance criteria that are either required or allowed by the OECD Procedural Guidance for NCPs. The NCPs are evaluated binarily on the indicators  with “Yes”, “No” or “Partial/Not Applicable”. This page provides an overview of all 40 indicators.

The indicators are classified into three categories – communication, organisation or procedures. You can use the buttons to filter the selection “by category” (communication, organisation or procedures) or “by performance” (i.e. the number of NCPs that have a “yes” on the indicator). The ratio to the right of each indicator indicates the number of NCPs that have a “yes” on that indicator out of the full 48 NCPs. Scroll down for extended filter options and more information on the indicators.

1 Contact information
44/48
2 NCP functions
40/48
3 Exhaustion requirement
39/48
4 Guidelines translated
39/48
5 Complaint filing instructions
36/48
6 Statute of limitations
35/48
7 Rules of procedure
32/48
8 Mediation costs
31/48
9 Multilingual website
31/48
10 Domestic reporting
30/48
11 Complaint timeline
29/48
12 Expertise
28/48
13 Promotional events
28/48
14 Promotional materials
24/48
15 Due Diligence
24/48
16 Final statements
23/48
17 OECD reporting
23/48
18 Peer review
22/48
19 Complaint database
22/48
20 Promotion abroad
21/48
21 Guidelines explained
21/48
22 Parallel proceedings
20/48
23 Complainant anonymity
19/48
24 Mediation accessibility
16/48
25 Staffing resources
16/48
26 Initial assessments
14/48
27 Follow-up monitoring
14/48
28 Confidentiality rules
14/48
29 Determinations
13/48
30 Location in bureaucracy
13/48
31 Stakeholder advisory body
13/48
32 Who can complain
12/48
33 Field research
11/48
34 Stakeholder involvement in NCP
10/48
35 NCP structure
5/48
36 Promotional plan
5/48
37 Consequences
5/48
38 Plausibility standard
4/48
39 Review process
3/48
40 Budget
2/48
0
12
24
36
48
Communication / Transparency

Complaint database

Website shows description of every complaint the NCP has received.

22/48
permitted
This indicator is permitted by the Core criteria of the OECD Procedural Guidance for NCPs.
Communication / Accessibility, Predictability, Visibility

Complaint filing instructions

Website shows instructions on how to file complaints.

36/48
required
This indicator is required by the Procedural Guidance C and Commentary §2 and in the language on accessibility in Core Criteria of the OECD Procedural Guidance for NCPs.
Procedures / Equitability, Impartiality, Predictability, Transparency

Confidentiality rules

NCP maintains transparency generally, but allows for confidentiality only over: (a) the personal identities of parties for security/privacy reasons (b) legitimately sensitive business information (c) documents shared and discussions had during the good offices stage.

14/48
required
This indictor is required by Procedural Guidance C.4 and Commentary §38 of the OECD Procedural Guidance for NCPs
Procedures / Accountability

Consequences

Government has given consequences (e.g. limited access to export promotion or other economic benefits) to MNEs that refuse to engage in the complaint process, or if NCP has not yet encountered such a situation, NCP has made a policy commitment to request consequences from the government.

5/48
permitted
This indicator is permitted by Commentary §7 of the OECD Procedural Guidance for NCPs.
Procedures / Accountability

Determinations

NCP makes a finding (determination) on whether the MNE has breached the OECD Guidelines when conciliation/mediation is refused or fails, or if NCP has not yet encountered such a situation, NCP has made a policy commitment to do so.

13/48
permitted
This indicator is permitted by Commentary §35 ("the issues involved") of the OECD Procedural Guidance for NCPs.
Communication / Accessibility, Visibility

Contact information

Website shows contact information for NCP.

44/48
required
This indicator is required by language on visibility and accessibility in Core Criteria of the OECD Procedural Guidance for NCPs.
Communication / Accountability, Transparency

Budget

Website publicizes NCP's budget and spending streams.

2/48
permitted
This indicator is permitted by the Core criteria of the OECD Procedural Guidance for NCPs.
Procedures / Accessibility

Complainant anonymity

NCP allows complainants to withhold their identity from the company for security reasons.

19/48
permitted
This indicator is permitted by the Procedural Guidance C.4 and Commentary §30 and §38 of the OECD Procedural Guidance for NCPs.
Procedures / Accessibility, Predictability, Visibility

Complaint timeline

NCP policy commits it to handling complaints within 12 months and in practice NCP has followed this commitment or communicated punctually with parties over reasonable delays.

29/48
required
This indicator is required by Commentary §40 and §41 of the OECD Procedural Guidance for NCPs.
Communication / Transparency

Domestic reporting

NCP reports on its activities at the national level, to a government office or parliamentary committee, at least once a year.

30/48
permitted
This indicator is permitted by Commentary §7 and language on accountability in the Core Criteria of the OECD Procedural Guidance for NCPs.