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NCP Evaluations

The OECD Watch National Contact Point (NCP) evaluations assess NCPs against 38 key performance indicators evaluating their complaints handling procedures, organisation, and communication, based on the OECD Guidelines. The project seeks to encourage improvements at individual NCPs and within the NCP system as a whole. It is also a tool for civil society and other stakeholders who wish to better understand individual NCP performance when filing complaints or in their own advocacy.

In May 2024, OECD Watch updated the list of key performance indicators based on the updated Procedural Guidance contained in the Guidelines published in June 2023. You can read more about what was updated – and why – in this blog.

The latest evaluation of NCPs was published in February 2025. Use the following links to find out more:

  • Download the full list of key performance indicators here
  • View the methodology here
  • Read the analysis of the current evaluations in this report
  • See individual NCP evaluations here
  • Scroll down for an overview of NCP performance
1 Seniority
44/51
2 Recommendations
43/51
3 External expertise
42/51
4 Public final statements
40/51
5 Case-handling procedures
35/51
6 Strengthening policy and law
34/51
7 Complaint filing guidance
33/51
8 Promotion to government
31/51
9 Coordination between NCPs
27/51
10 Complaints database
25/51
11 Complainant anonymity
23/51
12 Public initial assessments
22/51
13 Admissibility criteria
21/51
14 Assessment without mediation
21/51
15 Stakeholder involvement in complaints
20/51
16 Transparency between complaint parties
20/51
17 Basic information
19/51
18 Follow-up
18/51
19 Staffing resources
18/51
20 Conflicts of interest
16/51
21 Evidentiary standard
16/51
22 Complaint timeline
15/51
23 Promotion to civil society
15/51
24 Parallel proceedings
14/51
25 Stakeholder advisory body
14/51
26 Determinations
13/51
27 Mediation location
13/51
28 Location in bureaucracy
11/51
29 Language accessibility
8/51
30 Transparency towards the public
7/51
31 Independent expert structure
5/51
32 Reprisals against complainants
5/51
33 Consequences
4/51
34 Procedural review
3/51
35 Reprisals against NCP
3/51
36 Company naming
3/51
37 Guiding role of NCP
2/51
38 Financial resources
2/51
0
12.75
25.5
38.25
51
Complaint Procedures / Accountability, Impartiality & Equitability, Predictability, Transparency, Visibility

Transparency towards the public

NCP supports transparency during the complaint process by allowing complainants to publish their own complaint and communicate about the stages of the process. The NCP requires confidentiality only over the personal identities of parties for security/privacy reasons, legitimately sensitive business information, and documents shared and discussions had during the mediation stage, and/or has a commitment to do so in its case-handling procedures.

7/51
recommended
This indicator is recommended by the OECD Implementation Procedures C.7 & Commentary §49
Complaint Procedures / Impartiality & Equitability, Predictability, Transparency

Transparency between complaint parties

NCP supports transparency between the parties in the complaint process generally, including by the sharing of all relevant facts and arguments brought forward by each party during the proceedings with other parties, requiring confidentiality only over the personal identities of parties for security/privacy reasons or legitimately sensitive business information, and/or has a commitment to do so in its case-handling procedures.

20/51
recommended
This indicator is recommended by the OECD Implementation Procedures C.6, Commentary §48
Complaint Procedures / Accessibility

Complainant anonymity

NCP allows complainants to withhold their identity from the company for security reasons, and/or has a commitment to do so in its case-handling procedures.

23/51
required
This indicator is expected by the OECD Implementation Procedures C.6, Commentary §47
Communication

Strengthening policy and law

NCP supports its government in developing, implementing, and fostering policies, programmes, and/or laws on responsible business conduct that are coherent with the Guidelines.

34/51
recommended
The indicator is recommended by the OECD Implementation Procedures D, Commentary §54 and §55
Communication / Visibility

Promotion to government

NCPs annually promotes the Guidelines and due diligence guidance to its government.

31/51
recommended
The indicator is recommended by the OECD Implementation Procedures B.2, language on visibility in the Core Criteria, and Commentary §17
Communication / Visibility

Promotion to civil society

NCP annually promotes the Guidelines and due diligence guidance to civil society.

15/51
recommended
The indicator is recommended by the OECD Implementation Procedures language on visibility in the Core Criteria, and Commentary §16 and §17
Communication / Accessibility, Transparency, Visibility

Basic information

NCP has a website that shows:

  • Contact information for the NCP;
  • Links to the Guidelines and translations of the Guidelines in national language(s) and English;
  • Links to the OECD Due Diligence Guidance documents;
  • A comprehensive description of the Guidelines, due diligence, and the dual mandate of the NCP in national language(s) and English; and
  • The NCP’s most recent annual report to the OECD.
19/51
recommended
The indicator is recommended by the OECD Implementation Procedures B.1, language on visibility in the Core Criteria, and Commentary §16
Complaint Procedures / Impartiality & Equitability

Company naming

NCP does not allow companies to remain anonymous when a complaint is filed and/or has a commitment not to do so in its case-handling procedures.

3/51
permitted
This indicator is permitted by the OECD Implementation Procedures C.6, Commentary §47
Complaint Procedures / Accountability, Predictability, Transparency, Visibility

Complaints database

NCP website contains a permanent record of every complaint received by the NCP, including parties to the complaint, the issue(s) addressed, and the status of the complaint.

25/51
permitted
This indicator is permitted by the OECD Implementation Procedures language on Transparency in the Core Criteria.
Complaint Procedures / Accountability, Accessibility, Impartiality & Equitability, Predictability

Reprisals against NCP

NCP proclaims zero tolerance for reprisals against the NCP and implements measures to respond to (risks of) reprisals, and/or has a commitment to do so in its case-handling procedures.

3/51
permitted
The indicator is permitted by the OECD Implementation Procedures C.9, Commentary §27 and §28