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Indicators

The OECD Watch NCP Evaluations assess NCPs on 40 organisational, procedural and communications key performance indicators based in the OECD Guidelines Procedural Guidance. Through the evaluations, OECD Watch seeks to encourage improvements at individual NCPs and within the NCP system as a whole. This page provides an overview of NCP performance across all 40 indicators. Read more on the methodology

1 Contact information
43/48
2 NCP functions
41/48
3 Guidelines translated
41/48
4 Exhaustion requirement
40/48
5 Complaint filing instructions
38/48
6 Statute of limitations
36/48
7 Mediation costs
35/48
8 Multilingual website
32/48
9 Rules of procedure
32/48
10 Complaint timeline
31/48
11 Domestic reporting
30/48
12 Promotional events
28/48
13 Expertise
27/48
14 OECD reporting
26/48
15 Promotional materials
25/48
16 Final statements
24/48
17 Due Diligence
24/48
18 Complaint database
23/48
19 Complainant anonymity
22/48
20 Promotion abroad
22/48
21 Guidelines explained
20/48
22 Parallel proceedings
20/48
23 Peer review
18/48
24 Staffing resources
16/48
25 Who can complain
14/48
26 Follow-up monitoring
14/48
27 Initial assessments
14/48
28 Mediation accessibility
13/48
29 Stakeholder advisory body
13/48
30 Determinations
13/48
31 Confidentiality rules
13/48
32 Location in bureaucracy
13/48
33 Field research
11/48
34 Stakeholder involvement in NCP
10/48
35 Promotional plan
6/48
36 NCP structure
5/48
37 Consequences
5/48
38 Plausibility standard
4/48
39 Review process
3/48
40 Budget
2/48
0
12
24
36
48
Communication / Transparency

Complaint database

Website shows description of every complaint the NCP has received.

23/48
permitted
This indicator is permitted by the Core criteria of the OECD Procedural Guidance for NCPs.
Communication / Accessibility, Predictability, Visibility

Complaint filing instructions

Website shows instructions on how to file complaints.

38/48
required
This indicator is required by the Procedural Guidance C and Commentary §2 and in the language on accessibility in Core Criteria of the OECD Procedural Guidance for NCPs.
Procedures / Equitability, Impartiality, Predictability, Transparency

Confidentiality rules

NCP maintains transparency generally, but allows for confidentiality only over: (a) the personal identities of parties for security/privacy reasons (b) legitimately sensitive business information (c) documents shared and discussions had during the good offices stage.

13/48
required
This indictor is required by Procedural Guidance C.4 and Commentary §38 of the OECD Procedural Guidance for NCPs
Procedures / Accountability

Consequences

Government has given consequences (e.g. limited access to export promotion or other economic benefits) to MNEs that refuse to engage in the complaint process, or if NCP has not yet encountered such a situation, NCP has made a policy commitment to request consequences from the government.

5/48
permitted
This indicator is permitted by Commentary §7 of the OECD Procedural Guidance for NCPs.
Procedures / Accountability

Determinations

NCP makes a finding (determination) on whether the MNE has breached the OECD Guidelines when conciliation/mediation is refused or fails, or if NCP has not yet encountered such a situation, NCP has made a policy commitment to do so.

13/48
permitted
This indicator is permitted by Commentary §35 ("the issues involved") of the OECD Procedural Guidance for NCPs.
Communication / Accessibility, Visibility

Contact information

Website shows contact information for NCP.

43/48
required
This indicator is required by language on visibility and accessibility in Core Criteria of the OECD Procedural Guidance for NCPs.
Communication / Accountability, Transparency

Budget

Website publicizes NCP's budget and spending streams.

2/48
permitted
This indicator is permitted by the Core criteria of the OECD Procedural Guidance for NCPs.
Procedures / Accessibility

Complainant anonymity

NCP allows complainants to withhold their identity from the company for security reasons.

22/48
permitted
This indicator is permitted by the Procedural Guidance C.4 and Commentary §30 and §38 of the OECD Procedural Guidance for NCPs.
Procedures / Accessibility, Predictability, Visibility

Complaint timeline

NCP policy commits it to handling complaints within 12 months and in practice NCP has followed this commitment or communicated punctually with parties over reasonable delays.

31/48
required
This indicator is required by Commentary §40 and §41 of the OECD Procedural Guidance for NCPs.
Communication / Transparency

Domestic reporting

NCP reports on its activities at the national level, to a government office or parliamentary committee, at least once a year.

30/48
permitted
This indicator is permitted by Commentary §7 and language on accountability in the Core Criteria of the OECD Procedural Guidance for NCPs.