This page provides information related to NCP Luxemburg. Directly underneath, you find the scores of the NCP on the NCP Evaluation Project. The NCP is evaluated on the indicators with Yes, No or Partial/Not Applicable. The indicators are ordered per category. Only a few indicators per category are shown on this page. To see them all, click on “more…. indicators To see what indicator scores best among all NCPs go to the NCP Evaluation Overview. At the bottom, there is news related to the NCP.

Procedures
Accessibility

NCP allows complainants to withhold their identity from the company for security reasons.

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Yes
permitted
This indicator is permitted by the Procedural Guidance C.4 and Commentary §30 and §38 of the OECD Procedural Guidance for NCPs.
Accessibility, Predictability, Visibility

NCP policy commits it to handling complaints within 12 months and in practice NCP has followed this commitment or communicated punctually with parties over reasonable delays.

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No
required
This indicator is required by Commentary §40 and §41 of the OECD Procedural Guidance for NCPs.
Equitability, Impartiality, Predictability, Transparency

NCP maintains transparency generally, but allows for confidentiality only over: (a) the personal identities of parties for security/privacy reasons (b) legitimately sensitive business information (c) documents shared and discussions had during the good offices stage.

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No
required
This indictor is required by Procedural Guidance C.4 and Commentary §38 of the OECD Procedural Guidance for NCPs
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Organisation
Accountability

NCP ensures broad expertise in its complaint handling and promotion functions through formally involving diverse relevant government departments, having a multipartite structure, or having an independent expert structure.

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Yes
permitted
This indicator is permitted in Procedural Guidance A.2 of the OECD Procedural Guidance for NCPs.
Accessibility, Accountability

NCP is not housed within a ministry focused on economics, trade, or investment to ensure there is no real or perceived conflict of interest.

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No
permitted
This indicator is permitted by Procedural Guidance A.1 of the OECD Procedural Guidance for NCPs.
Accessibility, Accountability

NCP has an independent expert structure whereby complaints are handled strictly by non-governmental independent experts.

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No
permitted
This indicator is permitted by Procedural Guidance A.2 of the OECD Procedural Guidance for NCPs.
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Communication
Accountability, Transparency

Website publicizes NCP's budget and spending streams.

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No
permitted
This indicator is permitted by the Core criteria of the OECD Procedural Guidance for NCPs.
Transparency

Website shows description of every complaint the NCP has received.

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Yes
permitted
This indicator is permitted by the Core criteria of the OECD Procedural Guidance for NCPs.
Accessibility, Predictability, Visibility

Website shows instructions on how to file complaints.

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Yes
required
This indicator is required by the Procedural Guidance C and Commentary §2 and in the language on accessibility in Core Criteria of the OECD Procedural Guidance for NCPs.
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