Recommendations
The Guidelines emphasise the role that NCPs should be playing as experts on the OECD Guidelines. Providing recommendations on company action needed to support remediation of past harm and/or observe the Guidelines in future is…
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Reprisals against NCP
Intimidation and reprisals against NCPs can result in complaints being incorrectly rejected or handled improperly. To ensure the accountability, predictability, and equitability and impartiality of the complaint process, NCPs should take a proactive approach to…
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Complaints database
By maintaining a database of complaints handled, the NCP helps ensure its process is visible, transparent, accountable, and predictable. A record showing basic information on the complaints handled by an NCP helps many stakeholders (civil…
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Company naming
It is important that NCPs not allow companies to remain anonymous simply for reputational concerns. Anonymity must be used only in situations where there are security risks. Ensuring companies are publicly named can encourage the…
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Complainant anonymity
Complainants often face high risk of reprisals by companies for filing complaints and therefore, in order to ensure accessibility, they should be allowed to withhold their identity from the company (but not the NCP itself)…
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Transparency between complaint parties
Transparency is a core criterion for NCPs and is critical to ensuring a predictable, impartial, and equitable complaint process. Complainants must have access to all information relevant to the complaint to avoid power imbalances. NCPs…
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Transparency towards the public
Transparency to the public about the complaint process helps increase the visibility of the NCP and Guidelines, the claims raised, and the NCP’s process of evaluating them. Increased visibility also incentivises businesses to participate in…