After the final statement is published, many National Contact Points (NCPs) follow up on the outcomes of the cases they handle.

Follow-up process

NCPs conduct follow-up by investigating the situation themselves or seeking updated reports from the parties. The reason for follow-up is to assess whether or not the company is complying with any agreements reached or implementing any recommendations made by the NCP. NCPs usually publish follow-up statements 12 months after the publication of the final statement. 

Role of complainants

You may be asked to provide an updated report on developments since the NCP’s final statement and comment on a draft follow-up statement. Ensure the follow-up statement accurately represents your position, your own assessment of the company’s implementation activities, and your sentiment towards the complaint process. 

You should also feel free to publish your own follow-up statement alongside the NCP’s.

Complainants often wonder how much they may communicate about the case during the follow-up stage. We have developed guidance on transparency and confidentiality for complainants and companies during the NCP complaint process.

Role of companies

Companies may also be asked to provide an update report on their compliance with any agreement reached or implementation of any recommendations made and comment on a draft follow-up statement.