This page provides information related to NCP Estonia. Directly underneath, you find the scores of the NCP on the NCP Evaluation Project. The NCP is evaluated on the indicators with Yes, No or Partial/Not Applicable. The indicators are ordered per category. Only a few indicators per category are shown on this page. To see them all, click on “more…. indicators To see what indicator scores best among all NCPs go to the NCP Evaluation Overview. At the bottom, there is news related to the NCP.
NCP allows complainants to withhold their identity from the company for security reasons.
NCP policy commits it to handling complaints within 12 months and in practice NCP has followed this commitment or communicated punctually with parties over reasonable delays.
NCP maintains transparency generally, but allows for confidentiality only over: (a) the personal identities of parties for security/privacy reasons (b) legitimately sensitive business information (c) documents shared and discussions had during the good offices stage.
NCP ensures broad expertise in its complaint handling and promotion functions through formally involving diverse relevant government departments, having a multipartite structure, or having an independent expert structure.
NCP is not housed within a ministry focused on economics, trade, or investment to ensure there is no real or perceived conflict of interest.
NCP has an independent expert structure whereby complaints are handled strictly by non-governmental independent experts.
Website publicizes NCP's budget and spending streams.
Website shows description of every complaint the NCP has received.
Website shows instructions on how to file complaints.