Recommendations
The Guidelines emphasise the role that NCPs should be playing as experts on the OECD Guidelines. Providing recommendations on company action needed to support remediation of past harm and/or observe the Guidelines in future is…
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Stakeholder advisory body
NCPs are strongest when they are regularly advised by all three core stakeholder groups, as this gives them access to wider expertise. Having a stakeholder advisory body can also increase stakeholders’ and complainants’ trust in…
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Seniority
In order to ensure the credibility and effectiveness of an NCP, it must have the adequate level of authority within the government. If an NCP does not have sufficient authority, this may impact a companies’…
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Reprisals against NCP
Intimidation and reprisals against NCPs can result in complaints being incorrectly rejected or handled improperly. To ensure the accountability, predictability, and equitability and impartiality of the complaint process, NCPs should take a proactive approach to…
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Complaints database
By maintaining a database of complaints handled, the NCP helps ensure its process is visible, transparent, accountable, and predictable. A record showing basic information on the complaints handled by an NCP helps many stakeholders (civil…
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Transparency towards the public
Transparency to the public about the complaint process helps increase the visibility of the NCP and Guidelines, the claims raised, and the NCP’s process of evaluating them. Increased visibility also incentivises businesses to participate in…