The OECD Watch National Contact Point (NCP) evaluations assess NCPs against 38 key performance indicators evaluating their complaints handling procedures, organisation, and communication, based on the OECD Guidelines. The project seeks to encourage improvements at individual NCPs and within the NCP system as a whole. It is also a tool for civil society and other stakeholders who wish to better understand individual NCP performance when filing complaints or in their own advocacy.
In May 2024, OECD Watch updated the list of key performance indicators based on the updated Procedural Guidance contained in the Guidelines published in June 2023. You can read more about what was updated – and why – in this blog and download the full list of key performance indicators here.
Go to NCP Evaluations
Purpose of the OECD Watch NCP Evaluations
The OECD Watch NCP Evaluations have a three-fold purpose:
- To improve the effectiveness of individual NCPs and the NCP system as a whole in achieving the NCP’s core mandate: to ensure the implementation of the OECD Guidelines by companies operating in or from their jurisdiction.
- To hold governments accountable to their binding commitment to set up an effective NCP
- To improve the predictability of both individual NCPs and the NCP system as a whole by providing civil society and other stakeholders with objective information about NCPs’ organisational composition, complaint-handling procedures, and communications performance. Predictability of the NCP system as a whole requires functional equivalence within the NCP system. Standardising information collected and provided about the various NCPs, such as in these evaluations, facilitates identification of areas in which functional equivalence does or does not exist, and awareness amongst NCPs of what approaches peers are taking to meet the expectations of the Procedural Guidance and/or advance objectives of the OECD Guidelines.
Analysis
The latest evaluation of NCPs was published in February 2025. Read more about how NCPs are performing in our report here.
Our NCP evaluations report highlights important gains, but also significant and lingering gaps in NCP performance across complaint-handling, promotion, and organisation. It sets out detailed recommendations for both NCPs and governments to strengthen individual NCPs to fulfil the unique potential of the NCP system.